Frequently Asked Questions (FAQ)
🛒 Orders
Q: How do I place an order with Bright Link?
A: Browse our website, select the LED lightbox style and size you want, and add it to your cart. Follow the checkout process, and once payment is confirmed, you’ll receive an order confirmation via email.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery, so changes or cancellations may not be possible once production has started. Contact us immediately at support@brightlink.lk if you need assistance.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Standard delivery within Sri Lanka takes 3–7 business days after order confirmation. International delivery times depend on location. Tracking details will be sent once your order is shipped.
Q: Do you ship internationally?
A: Yes! We ship to most countries. Shipping fees and times will be calculated at checkout.
Q: How can I track my order?
A: Once shipped, you’ll receive an email with your tracking link. You can also log in to your Bright Link account to check order status.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return period from the date of delivery for unused products in their original packaging. Custom-made or branded lightboxes are non-refundable unless defective. Please review our full Return Policy for details.
Q: How do I start a return?
A: Email support@brightlink.lk within 30 days of delivery with your order number and reason for return. Our team will guide you through the process.
Q: Who covers return shipping costs?
A: If the return is due to a manufacturing defect or our error, we’ll cover return shipping. Otherwise, the customer is responsible for shipping costs.
🛠️ Product Support
Q: My lightbox isn’t working properly — what should I do?
A: First, check the power source and follow the troubleshooting guide in your product manual. If the issue persists, email support@brightlink.lk with your order number, product details, and photos or videos of the issue.
Q: Do Bright Link lightboxes require installation?
A: Some models require basic installation. All products include instructions, and we can provide guidance or recommend professional installation services if needed.
🛡️ Warranty & Repairs
Q: Do your products come with a warranty?
A: Yes! All Bright Link LED lightboxes include a 1-year limited warranty. You can register your product after purchase to extend your coverage.
Q: How do I claim warranty service?
A: Email support@brightlink.lk with your proof of purchase, order number, and a detailed description of the issue (plus images or videos) to start your claim.
💡 Custom Branding & Orders
Q: Can you customize lightboxes with my logo or design?
A: Yes! We offer full customization for branding, logos, and designs. Contact our sales team for details and pricing.
💰 Bulk Buying Discounts
Q: Do you offer discounts for bulk purchases?
A: Yes! We offer special pricing for bulk orders of 10 units or more. Discounts depend on the quantity and product type.
Q: How do I get a bulk order quote?
A: Email sales@brightlink.lk with the quantity, product model(s), and delivery location for a custom quotation.
Q: Do bulk orders include customization?
A: Yes! Branding can be included with bulk orders. Additional charges may apply for complex or multiple designs.
💬 Still Need Help?
We’re here to assist you with anything related to Bright Link products or services.
📧 support@brightlink.lk
📦 Returns: Please include your order number and full name in all return-related emails.
