Thank you for shopping with Bright Link! We’re committed to delivering your LED lightboxes quickly, safely, and accurately.
🚚 Shipping Destinations
We currently ship to selected international destinations.
If your location isn’t listed at checkout, please contact our team at support@brightlink.shop for assistance.
⏱️ Processing & Handling Time
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Orders are typically processed within 1–3 business days (excluding weekends and holidays).
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During peak seasons or promotional campaigns, processing may take slightly longer.
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Once shipped, you’ll receive a confirmation email with tracking details.
📦 Shipping Methods & Delivery Time
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Sri Lanka (Colombo) | Standard Courier | 1–3 business days |
| Sri Lanka (Other) | Standard Courier | 2–5 business days |
| International | Varies by carrier | 7–20 business days |
Delivery times may vary based on exact location, customs processing, and carrier delays.
💸 Shipping Costs
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Free standard shipping is available for orders above Rs. 25,000 within Sri Lanka.
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Shipping rates for other regions and international orders are calculated at checkout based on location and package weight.
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Customs duties and taxes (for international shipments) are the customer’s responsibility.
📦 Tracking Your Order
Once your order is shipped, a tracking number will be emailed to you. Use this number to track your shipment directly with the courier.
🚫 Shipping Restrictions
We do not ship to:
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P.O. Boxes
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APO/FPO addresses
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Restricted or embargoed countries as defined by Sri Lankan or international law
📩 Incorrect or Missing Items
If something is missing or incorrect in your order:
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Contact us within 7 days of delivery
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Email support@brightlink.shop with your order number and photos (if applicable)
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We'll resolve the issue promptly by issuing a replacement or correcting the order
💥 Damaged Packages
If your package arrives damaged:
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Take clear photos of the packaging and product.
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Do not discard any packaging.
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Contact us at support@brightlink.shop within 48 hours of delivery.
We will investigate and provide a refund or replacement depending on the case.
✉️ Questions?
We’re here to help!
📧 Email: support@brightlink.shop
🌐 Website: www.brightlink.shop
